Frequently Asked Questions
UroMed is happy to answer any questions or concerns that you have about your home delivery service from us. We’ve provided answers below to the most common questions that we receive from patients.
Q: Do you accept my insurance?
A: UroMed conducts a thorough insurance verification and works with our customers throughout the entire process to hande the billing for your medical supplies. For more information, please visit our Insurance section of the website.
Q: What happens if my insurance changes?
A: Please contact UroMed Customer Service at 1-800-841-1233 as soon as possible if you have any changes in your Medicare, Medicaid or any other insurance coverage, so that we can arrange for the proper billing of your medical supplies and avoid potential delays in your supply shipments.
Q: Do I need a prescription from my doctor before ordering from UroMed?
A: All medical supply items that are to be billed to and covered by Medicare, Medicaid or a commercial insurance company require a physician’s prescription prior to dispensing. The good news is that UroMed takes care of all of the medical information necessary before processing your order!
A UroMed representative will contact you for your healthcare provider’s contact information and we will request the prescription from your physician on your behalf. If you already have a written prescription, you may send it to us by fax at 1-800-450-7852.
Q: Do you carry the specific kind of catheter that I use?
A: We carry a full line of intermittent catheters and other medical supplies from the top manufacturers. Please contact us to discuss your specific preference further with a UroMed Customer Care Representative.
Q: How do I use a catheter?
A: We recommend that you contact your healthcare provider for instructions that are specifics to your needs.
Q: How soon can I reorder catheters?
A: Your reordering frequency will depend on your insurance plan. We will discuss this with you during the enrollment process. Get Started Now!
Q: Can I return products that I don't want or need?
A:UroMed will accept product returns up to 30 days from the original date of shipment. All returned products should be in the original unopened package and will be inspected prior to return to inventory. Please contact the UroMed Customer Service Department for a Return Authorization Number [RA#] and return shipment instructions. Refunds for returned products are issued in accordance with the method of payment, i.e. refund check or offset to your Insurance Company.
Defective products will be replaced or repaired depending on the manufacturer’s policy. Discontinued products will be replaced with a substitute product based on the manufacturer’s policy. All items returned for replacement or due to defect will be accepted up to 90 days from the original date of shipment.